Gatlinburg Cabin Rental Policies

You may cancel up to seven (7) days after your original booking date and receive a full refund, less the sixty (60) dollar administration fee and applicable taxes. We will not issue any refunds for cancellations made more than seven (7) days from the booking date. If you should have to cancel your reservation, please notify us immediately, and if you purchased the Vacation Rental Insurance contact CSA to begin your claim. For questions concerning the travel insurance or to make a claim due to a cancellation, please call CSA directly at 800-554-9839. The insurance premium, six and one-half percent (6.5%) of the total, is non-refundable and non-transferable. No refunds will be made in the event of a mandatory evacuation if guest does not purchase CSA insurance.

Check-In, Check-Out Time

Check-In is 4:00 P.M. or later. Due to our high standard of cleanliness, there is a possibility that your vacation rental may not be ready at 4:00 P.M. especially during peak seasons. Check-Out time is promptly 10:00 A.M. To avoid an extra cleaning charge; please wash the dishes, take out the trash, and leave the property in a neat and orderly condition.

Late Arrivals

Arrival time is anytime after 4PM.  In your confirmation you are provided a keyless door code that becomes active at check in time.

Housekeeping Fee
A housekeeping fee will be added to all reservations, regardless of the number of nights booked.  This fee covers the cleaning of the property upon departure.

Method of Payment

When making reservations thirty (30) days or more in advance, method of payment is by credit card (MasterCard or Visa) for the reservation deposit. Remember that your final payment is due thirty (30) days prior to arrival. We will gladly accept personal checks for final payment if we have at least thirty (30) days to process the check. Accepted forms of payment are in U.S. funds only. For reservations made less than thirty (30) days prior to arrival, immediate payment in full is required by credit card (MasterCard or Visa).

Owner's Closet 

The property has interior locked closets that are off limits to guests. Violation of this policy will result in additional charges under the Property Damage agreement.

Pet Friendly Property

 Dogs (twenty-five pounds or less) are allowed at this pet friendly property. While outside, pets must be on a leash at all times. A person with a pet must collect and properly dispose of all waste. Any reservation made under false pretenses will be subject to forfeiture of any/all payments of rent and deposits, and the party will not be permitted to check in. If the party has already checked in, they will be evicted and subject to additional cleaning expenses.

Property Damage

In order to provide our guests with the best vacation possible, we ask that all damages to the property upon arrival are reported. An active credit card is required to maintain the reservation and the integrity of the unit. By signing this agreement you waive your right to dispute any charges that are made to your credit card regarding this policy. Non-billing stipulations include:

    • No damage to the property or theft.
    • No violations of rental policies.
    • Rental is left in a neat and orderly condition.
    • All garbage is removed from the house.

We will do everything within its means to notify you of impending charges; however, we reserve the right to bill the credit card for violations to the policy

Signature Form
At the time of reservation, a confirmation will be sent via email. The second page is the "Signature Form", please sign and fax back within seven (7) days of the booking date. In the event the form is NOT received, your reservation will be cancelled and the deposit will be returned less a nominal processing fee.


Trip Cancellation/Interruption Insurance (Travel Insurance)

We offer CSA travel cancellation/interruption insurance to every guest. CSA insurance is optional but is strongly recommended. Please note that pre-existing health conditions may not be covered.  For questions concerning the travel insurance, please call CSA directly at 800-554-9839. The insurance premium is non-refundable and non-transferable.